http://bugs.winehq.org/show_bug.cgi?id=58357
--- Comment #5 from Konstantin jon9097@gmail.com ---
There's really no need for that. Yes, not all information was provided, though frankly the default log is not really useful in a situation like this, and system information is almost never useful. But being that kind of brusque is absolutely not necessary. Just ask for whatever's missing.
Thank you, I totally agree with you. I think I've provided the necessary information. It is enough to start the game and you will see the same result − "the videos in the game do not play, there is just an empty space instead of them"