[Bug 43783] New: Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

Bug ID: 43783
           Summary: Cannot activate Office2013 (KMS nor MAK)
           Product: Wine
           Version: 2.15
          Hardware: x86
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 59296
  --> https://bugs.winehq.org/attachment.cgi?id=59296
backtrace

Hello,

Office2013 cannot active by itself using KMS. Also, when I tried to supply with
a MAK key, wine crashes.

How I installed:

I installed native msxml6.0 before installation.
Added this reg:

[HKEY_CURRENT_USER\Software\Wine\Direct3D]
"MaxVersionGL"=dword:00030002

[HKEY_LOCAL_MACHINE\Software\Microsoft\OfficeSoftwareProtectionPlatform]
"KeyManagementServiceName="kms.mydomain.com"
"KeyManagementServicePort"="1688"

[HKEY_CURRENT_USER\Software\Wine\DllOverrides]
"riched20"="native,builtin"

And runned installer.

The "reboot simulation" seems to be somehow lost as office program never
closes.
As KMS did not work, I tried to inform MAK key. It opens the activation wizard.
When I select to activate using internet, mso crashes.

I'll attach backtrace and logs

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #1 from Luiz Angelo Daros De Luca  ---
Created attachment 59297
  --> https://bugs.winehq.org/attachment.cgi?id=59297
Wine Logs (normal loglevel)

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #2 from Rosanne DiMesio  ---
The override for riched20 shouldn't be set until after installation is
complete.

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #3 from Luiz Angelo Daros De Luca  ---
Rosanne, considering that there is no native riched20 during installation,
wouldn't dll overwrite be innocuous before there is a real dll file?

Anyway, the activation is executed after the installation is done, already
inside Word. Is this problem related to riched20 overwrite?

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #4 from Rosanne DiMesio  ---
I don't know if the riched20 override is the cause of your specific problem,
but we have had other users unable to activate with the override set who were
able to activate when they removed it. It's easy enough to test.

Is your version of Office volume licensed? If so this could be a duplicate of
bug 30033.

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #5 from Hans Leidekker  ---
Please attach a WINEDEBUG=+webservices,+winhttp,+secur32,+seh,+tid trace.

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

Luiz Angelo Daros De Luca  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #59297|0                           |1
        is obsolete|                            |

--- Comment #6 from Luiz Angelo Daros De Luca  ---
Created attachment 59308
  --> https://bugs.winehq.org/attachment.cgi?id=59308
Wine Logs (extra debug)

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #7 from Hans Leidekker  ---
(In reply to Luiz Angelo Daros De Luca from comment #6)
> Created attachment 59308 [details]
> Wine Logs (extra debug)

Looks like you are using a proxy server. Does it work any better without?

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #8 from Luiz Angelo Daros De Luca  ---
Created attachment 59310
  --> https://bugs.winehq.org/attachment.cgi?id=59310
Wine Logs (extra debug) while being socksified, proxy env still defined

Hans,

I configured redsocks to socksify wine. Now it crashes sooner, at splash
screen, 6 times. After that, it started WINWORD.

It still uses sometimes proxy, sometimes direct access (redirected by
iptables).
I'll try again with a clean env, clean prefix.

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #9 from Hans Leidekker  ---
(In reply to Luiz Angelo Daros De Luca from comment #8)
> Created attachment 59310 [details]
> Wine Logs (extra debug) while being socksified, proxy env still defined
>
> Hans,
>
> I configured redsocks to socksify wine. Now it crashes sooner, at splash
> screen, 6 times. After that, it started WINWORD.
>
> It still uses sometimes proxy, sometimes direct access (redirected by
> iptables).
> I'll try again with a clean env, clean prefix.

I can see it trying to connect through 127.0.0.1:3128. Any chance you can test
in a network with direct access?

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #10 from Luiz Angelo Daros De Luca  ---
Created attachment 59312
  --> https://bugs.winehq.org/attachment.cgi?id=59312
Wine Logs (extra debug) since prefix creation, while being socksified, proxy
env unset

I redo all the process since prefix creation disabling proxy (I did it twice as
I discovered wine also uses WPAD).

I get no crash, template documents shows but activation still fails. Logs shows
that it fails to resolv an address.

I'll try to force again KMS.

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #11 from Luiz Angelo Daros De Luca  ---
Hans,

Nothing change when I add or remove KMS reg entries.

Is it really worthy to test without any kind of proxy? I blocked all traffic to
my proxy server and mapped wpad domain to 127.0.0.1. Nothing changed the
result.
It seems that, at this scenario, the problem is at
trace:winhttp:WinHttpSendRequest. Isn't there an easy way to simply asks wine
to run without proxy?

It's way more complicated to test in a NAT-enabled network. I would need to
install a fresh linux for that.

If I let my proxy settings on. It passes this step but crashes just after it.

I also tried to run winedbg but it never worked.

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #12 from Hans Leidekker  ---
(In reply to Luiz Angelo Daros De Luca from comment #11)
> Hans,
>
> Nothing change when I add or remove KMS reg entries.
>
> Is it really worthy to test without any kind of proxy? I blocked all traffic
> to my proxy server and mapped wpad domain to 127.0.0.1. Nothing changed the
> result.

I'd like to rule out any problem with using a proxy. As it stands Office cannot
even send a request to the activation server.

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #13 from Luiz Angelo Daros De Luca  ---
Created attachment 59480
  --> https://bugs.winehq.org/attachment.cgi?id=59480
Logs from installation until last try to activate (NAT client)

I did again all process with a clean tumbleweed with direct access (NAT) to
internet.

The result is similar. It all ends with Word giving me an error dialog that it
could not contact the "server" (0x80072F0D)

I'm attaching a bunch of logs since installation until the last execution of
word. Grep for ==== in order to find where I launched wine processes

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #14 from Hans Leidekker  ---
(In reply to Luiz Angelo Daros De Luca from comment #13)

0201:trace:winhttp:netconn_verify_cert verifying
L"activation.sls.microsoft.com"
0201:trace:winhttp:netconn_verify_cert returning 00002f0d
0201:warn:winhttp:netconn_secure_connect cert verify failed: 12045

Thanks, Office can now connect to the activation server. It fails to verify its
certificate though, because the root CA is unknown. This bug is fixed in
current wine git, so you should upgrade and try again.

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #15 from Luiz Angelo Daros De Luca  ---
Created attachment 61468
  --> https://bugs.winehq.org/attachment.cgi?id=61468
Wine Logs (extra debug) since prefix creation, while being socksified, proxy
env unset, proxy detection disabled on registry

I just tested again with a recent wine (3.7). It seems that CA is now working
but I still cannot activate. I get 0x80072EE7 error.

Something seems to be wrong here:

008e:trace:winhttp:WinHttpSendRequest 0x3, L"SOAPAction:
"http://microsoft.com/SL/ProductActivationService/IssueToken%5C%22%5Cr%5CnCon...:
text/xml; charset=utf-8\r\n", 114, 14628, 14628, 0
...
008e:trace:winhttp:process_header L"Host": L"activation.sls.microsoft.com"
0x10000000
008e:trace:winhttp:get_header_index L"Host"
008e:trace:winhttp:get_header_index returning -1
...
008e:trace:winhttp:resolve_hostname failed to get IPv4 address of L"" (Name or
service not known), retrying with IPv6
008e:trace:winhttp:resolve_hostname failed to get address of L"" (Name or
service not known)

Maybe it is the get_header_index (returning -1?). It might explain why it tried
to resolve "".

BTW, that hostname do resolve nicely:

$ host activation.sls.microsoft.com
activation.sls.microsoft.com is an alias for activation.sls.trafficmanager.net.
activation.sls.trafficmanager.net has address 65.52.98.231

BTW, I managed to disable proxy and allow Office to talk directly to internet.
Without disabling Proxy, wine simply crash and burn.

In order to disable Proxy, I need to:

1) unset all proxy env vars (http_proxy= https_proxy=)
2) copy HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\Connections\DefaultConnectionSettings from a Windows with disable
proxy detection
3) run socksified wine (either redsocks or proxychains work)

Proxy usage is no fun with Wine. It is detected by default, broken (at least
for this case), and very complicated to disable. It would be nice to have a tab
in winecfg for proxy settings.

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

tokktokk  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #16 from Hans Leidekker  ---
Please attach a WINEDEBUG=+webservices,+winhttp,+secur32,+seh,+tid trace from
an attempt to activate with disabled proxy.

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

Luiz Angelo Daros De Luca  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #61468|0                           |1
        is obsolete|                            |

--- Comment #17 from Luiz Angelo Daros De Luca  ---
Created attachment 61476
  --> https://bugs.winehq.org/attachment.cgi?id=61476
Wine Logs with proxy disabled

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #18 from Luiz Angelo Daros De Luca  ---
It looks like it never tried to use network for activation. I could not sniff
anything.

I'll double bet on this:

008e:trace:winhttp:resolve_hostname failed to get IPv4 address of L"" (Name or
service not known), retrying with IPv6
008e:trace:winhttp:resolve_hostname failed to get address of L"" (Name or
service not known)

This error is new. It was not present on previous logs.

BTW, I'm using wine 3.7

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

Alistair Leslie-Hughes  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #19 from Alistair Leslie-Hughes  ---
(In reply to Luiz Angelo Daros De Luca from comment #18)
> It looks like it never tried to use network for activation. I could not
> sniff anything.
>
> I'll double bet on this:
>
> 008e:trace:winhttp:resolve_hostname failed to get IPv4 address of L"" (Name
> or service not known), retrying with IPv6
> 008e:trace:winhttp:resolve_hostname failed to get address of L"" (Name or
> service not known)
>
> This error is new. It was not present on previous logs.
>
> BTW, I'm using wine 3.7

Does this patch help?

https://github.com/wine-staging/wine-staging/blob/master/patches/ws2_32-geta...

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #20 from Hans Leidekker  ---
(In reply to Alistair Leslie-Hughes from comment #19)
> (In reply to Luiz Angelo Daros De Luca from comment #18)
> > It looks like it never tried to use network for activation. I could not
> > sniff anything.
> >
> > I'll double bet on this:
> >
> > 008e:trace:winhttp:resolve_hostname failed to get IPv4 address of L"" (Name
> > or service not known), retrying with IPv6
> > 008e:trace:winhttp:resolve_hostname failed to get address of L"" (Name or
> > service not known)
> >
> > This error is new. It was not present on previous logs.
> >
> > BTW, I'm using wine 3.7
>
> Does this patch help?
>
> https://github.com/wine-staging/wine-staging/blob/master/patches/ws2_32-
> getaddrinfo/0001-ws2_32-Fix-handling-of-empty-string-in-WS_getaddrinf.patch

It won't help because winhttp doesn't use ws2_32.

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #21 from Hans Leidekker  ---
(In reply to Luiz Angelo Daros De Luca from comment #17)
> Created attachment 61476 [details]
> Wine Logs with proxy disabled

You have an empty http_proxy environment variable:

008d:trace:winhttp:WinHttpGetDefaultProxyConfiguration http proxy (from
environment) = L""

Please unset it and try again. If it still fails, please attach another
WINEDEBUG=+webservices,+winhttp,+secur32,+seh,+tid trace.

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #22 from Luiz Angelo Daros De Luca  ---
Yes, it did work! Thanks a lot! I needed to unset env vars.

Normally setting it as null is enough for other softwares to ignore it. I guess
wine could also follow that behavior.

I just checked the code and it check for a special case of invalid proxy (when
scheme is not http). Wouldn't it be better to simply check for a valid one? We
could try to parse "$http_proxy" or "http://$http_proxy" as an URL (using
WinHttpCrackUrl?) . If it fails, ignore it. I guess it would even simplify the
code.

In a quick look, it seems that proxy support is very limited. It does not
support https, and it looks like it also does not support authentication. Would
it help to create new bugs for each of those missing features?

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #23 from Hans Leidekker  ---
(In reply to Luiz Angelo Daros De Luca from comment #22)
> Yes, it did work! Thanks a lot! I needed to unset env vars.
>
> Normally setting it as null is enough for other softwares to ignore it. I
> guess wine could also follow that behavior.
>
> I just checked the code and it check for a special case of invalid proxy
> (when scheme is not http). Wouldn't it be better to simply check for a valid
> one? We could try to parse "$http_proxy" or "http://$http_proxy" as an URL
> (using WinHttpCrackUrl?) . If it fails, ignore it. I guess it would even
> simplify the code.

Right, I have already submitted a patch in that direction.
> In a quick look, it seems that proxy support is very limited. It does not
> support https, and it looks like it also does not support authentication.
> Would it help to create new bugs for each of those missing features?

Sure.

[Bug 43783] Cannot activate Office2013 (KMS nor MAK)

https://bugs.winehq.org/show_bug.cgi?id=43783

[e-mail] changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 43783] Office2013 activation crashes when using HTTP proxy

https://bugs.winehq.org/show_bug.cgi?id=43783

Luiz Angelo Daros De Luca  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Summary|Cannot activate Office2013  |Office2013 activation
                   |(KMS nor MAK)               |crashes when using HTTP
                   |                            |proxy

--- Comment #24 from Luiz Angelo Daros De Luca  ---
OK, I'll change the summary to meet the real problem: Office2013 activation
crashes when using HTTP proxy

[Bug 43783] Office2013 activation crashes when using HTTP proxy

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=43783

Sobuj53  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #25 from Sobuj53  ---
(In reply to Luiz Angelo Daros De Luca from comment #22)
> Yes, it did work! Thanks a lot! I needed to unset env vars.
>
> Normally setting it as null is enough for other softwares to ignore it. I
> guess wine could also follow that behavior.
>
> I just checked the code and it check for a special case of invalid proxy
> (when scheme is not http). Wouldn't it be better to simply check for a valid
> one? We could try to parse "$http_proxy" or "http://$http_proxy" as an URL
> (using WinHttpCrackUrl?) . If it fails, ignore it. I guess it would even
> simplify the code.
>
> In a quick look, it seems that proxy support is very limited. It does not
> support https, and it looks like it also does not support authentication.
> Would it help to create new bugs for each of those missing features?

Hello,
I'm also trying to activate office 2013 using playonlinux the wine version is
4.19. Can you please tell us how did you share your steps to unset env
variable? and which one you needed to unset?

[Bug 43783] Office2013 activation crashes when using HTTP proxy

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #26 from Luiz Angelo Daros De Luca  ---
I unset all *_proxy vars (do a 'set | grep -i proxy'). Normally you need to
unset only http(s)_proxy. I use this to unset them for a single call

env {http,https}_proxy= wine myapp.exe

Which is equivalent to

http_proxy= https_proxy= wine myapp.exe

But you can unset with export too.

[Bug 43783] Office2013 activation crashes when using HTTP proxy

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=43783

--- Comment #27 from Sobuj53  ---
(In reply to Luiz Angelo Daros De Luca from comment #26)
> I unset all *_proxy vars (do a 'set | grep -i proxy'). Normally you need to
> unset only http(s)_proxy. I use this to unset them for a single call
>
> env {http,https}_proxy= wine myapp.exe
>
> Which is equivalent to
>
> http_proxy= https_proxy= wine myapp.exe
>
> But you can unset with export too.

Thank you very much for your kind help. Really appreciate it. But I'm really
new to this, so please bear with me a little more. Should I add those line in
"/etc/environment" like this "export env {http,https}_proxy= wine WINWORD.EXE"
or should I just run "set | grep -i proxy" in terminal?